Customer Service Representative

2 weeks ago


Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time

A day to make a difference in the lives of Amazon customers. As a Customer Service Specialist, you will be the first point of contact for our customers, providing them with exceptional support and resolving any issues they may have.

Key Responsibilities:

  • Listen to customers and understand their needs, providing personalized solutions to their problems.
  • Communicate effectively with customers through various channels, ensuring accuracy and clarity in all interactions.
  • Utilize conflict resolution and decision-making skills to resolve customer issues in a timely and professional manner.
  • Stay up-to-date with company policies and procedures to ensure compliance and provide the best possible service to customers.
  • Collaborate with team members to achieve common goals and improve processes.

About the Team:

Amazon Freight Operations (AF Ops) is the Pan-European control center for Amazon Freight's Shipper Support and Transportation Execution. Our team is responsible for planning and scheduling transport orders placed by our customers, providing them with support at each step of their journey.

We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have a direct impact on Shipper Experience.

Requirements:

  • Advanced proficiency in English (B2 CEFR level or higher)
  • Relevant experience in communicating with stakeholders, including peers and leadership
  • Experience working with MS Office suite in a professional environment
  • Relevant experience in analyzing data and creating reports for leadership


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