Customer Service Representative

4 weeks ago

Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused Support & Ops Specialist to join our team at Amazon UK Services Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and support to our external customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Listen closely to customers, understand their needs, and provide timely and effective solutions.
  • Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
  • Utilize conflict resolution and decision-making skills to resolve customer issues and demonstrate highly effective listening skills and patience.
  • Be aware of and adhere to applicable company policies when dealing with customer interactions.
  • Facilitate the flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impact customer experience and performance delivery.
  • Maintain knowledge of resources and operational procedures.
  • Collaborate with team members to strive for continuous improvement.
  • Work independently on projects or tasks to identify and resolve issues.

A Day in the Life:

A Support & Ops Specialist facilitates the flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impact customer experience and performance delivery.

A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching and querying internal tools, taking real-time decisions, and having effective communication with stakeholders (verbal and written) that build rapport.

About the Team:

We are open to hiring candidates to work out of one of the following locations:

Coalville, LEC, GBR

BASIC QUALIFICATIONS:

  • Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)
  • Relevant experience of communicating with a wide range of stakeholders, including peers and leadership
  • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
  • Relevant experience in analysing data and creating reports for leadership

PREFERRED QUALIFICATIONS:

  • Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
  • Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping and Aces certification.
  • Relevant experience in a logistical working environment
  • Proficiency in verbal and written German

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