Customer Service Representative

3 weeks ago


Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time
About the Role

As a Customer Service Representative, you will play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network. This involves facilitating the flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impact customer experience and performance delivery.

Key Responsibilities:

  • Listen closely to customers, understand, paraphrase and prioritize customer needs before providing appropriate solutions
  • Communicate with customers using verbal and written communication methods, ensuring accuracy and concision
  • Utilize conflict resolution and decision-making skills as applicable to customer, demonstrate highly effective listening skills and patience
  • Be aware of and adhere to applicable company policies when dealing with customer interactions
  • Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery

About the Team

Amazon Freight Operations (AF Ops) is the Pan-European control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey.



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