Strategic Leader for Customer Operations Excellence

3 weeks ago


London, Greater London, United Kingdom Staysure Group Full time
Role Overview

The Head of Customer Experience will be fully responsible for our internal operational Centre of Excellence, Innovation Hub, Colleague Development, and Colleague Onboarding experience.

This role requires an experienced, well-organised leader with a hunger for improving the culture for our people while driving innovation.

  • Strong track record of leading large operational teams through periods of transformation and operational change.
  • Ability to adapt leadership style to suit the needs of stakeholders and team.
  • Highly developed skills in relationship management, influencing, problem solving, and creativity.

Bonus skills you may bring to the table include insurance industry or similar sector experience, experience of leading Academy functions, and experience of leading sales coaching and knowledge management.

At Staysure Group, we welcome all new starters with open arms, providing training development opportunities and great benefits.



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