Community Manager for a Traditional Village Pub

7 days ago


Wellingborough, Northamptonshire, United Kingdom Wells & Co. Pub Partners Full time
Job Description:

A unique opportunity to become the Community Manager of our traditional village pub, nestled in the heart of Chelveston. With over 300 years of history, this stone-built pub is an integral part of the local community and offers a chance to build on its centuries-old reputation.

About Us

We are Wells & Co. Pub Partners, a company dedicated to preserving and enhancing the charm of our rural pubs. Our goal is to provide exceptional customer service and create a warm atmosphere that makes every guest feel welcome.

The Role

As our Community Manager, you will be responsible for maintaining the high standards of customer service, ensuring the pub remains a hub of community activity, and driving sales through effective marketing and promotions. Your key objectives will be to:

  • Foster strong relationships with regular customers and newcomers alike, providing personalized attention and creating a welcoming atmosphere.
  • Develop and implement strategies to increase foot traffic and sales, leveraging the pub's existing reputation and brand identity.
  • Maintain accurate records of sales, profits, and customer feedback, using this data to inform business decisions and drive growth.
Requirements

To succeed in this role, you will need:

  • A proven track record in customer-facing roles, preferably in the hospitality or retail sector.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse groups of people.
  • Strong analytical skills, with experience in managing sales data and customer feedback.
Benefits

We offer a competitive salary and benefits package, including:

  • A salary range of £28,000-£32,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive team environment that encourages collaboration and innovation.
What We Offer

In return for your hard work and dedication, we offer a fulfilling and challenging role that allows you to make a real difference in the community. If you are passionate about delivering exceptional customer service and driving business growth, we encourage you to apply.



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