Claims Trainer

16 hours ago

Leicester, Leicester, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled Claims Trainer to join our Learning and Development team at Hastings Direct. As a Claims Trainer, you will play a critical role in ensuring the effective delivery and evaluation of training and development programs that drive good business and customer outcomes.

Key Responsibilities
  • Design and deliver engaging learning experiences that focus on effective transfer of learning back into the workplace.
  • Perform effective learning evaluation for aligned training programs, providing data, feedback, and reporting to relevant business areas and the wider Learning and Development team.
  • Develop and deliver robust training programs, including induction, upskilling, and cross-skilling, exclusively for our claims operations teams.
  • Provide training and coaching support to colleagues, initiating feedback to the individual and the business on an individual's performance upon completion of training/coaching initiatives.
  • Utilize professional knowledge of principles, best practices, methods, and techniques for creative delivery of effective learning solutions through varied and relevant solution and delivery methods.
Requirements
  • Knowledge and understanding of claims, including relevant processes, strategy, and systems.
  • Excellent presentation, training, facilitation, workshop delivery, and communication skills, as well as strong stakeholder management at all levels, relationship building, and influencing skills.
  • Ability to interact with people effectively, demonstrating empathy, rapport, and an ability to read their audience.
  • Strong growth mindset, promoting a culture of continuous improvement and identifying and escalating opportunities to drive performance and outputs of all training and development.
  • Practical knowledge and application of evaluation methods – utilizing data to understand trends and issues.
  • Demonstrable knowledge of principles of insurance, Financial Services market, and customer service environments.
What We Offer

As a Claims Trainer at Hastings Direct, you will have the opportunity to work in a dynamic and growing organization that values its employees and provides a range of benefits and rewards. These include:

  • An attractive salary based on experience, with pay reviews completed each year.
  • Flexible working arrangements, including days in the office and at home.
  • A competitive bonus scheme, based on Hastings' performance against business goals and individual performance.
  • Physical wellbeing support, including funding for everyday healthcare through our healthcare cash plan.
  • Financial wellbeing support, including life assurance cover, income protection, pension contribution match, and an award-winning package of discounts and cashback at everyday retailers and on our own products.
  • Mental wellbeing support, including access to the Thrive mental health app, colleague assistance program, mental health first aiders, support groups, and a dedicated team to support your needs.

We are an equal opportunities employer and welcome applications from all suitably skilled persons, regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.

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