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Customer Service Representative
2 months ago
Customer Service - A People-Centric Approach
We're seeking a skilled and customer-focused individual to join our Customer Service team as a Service Advisor. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.
Key Responsibilities:
- Provide best-in-class customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Utilize product knowledge and expertise to maximize upselling opportunities and drive revenue growth.
- Manage customer orders from initial inquiry to post-hire feedback, ensuring seamless customer journeys and high levels of customer satisfaction.
- Collaborate with internal stakeholders to ensure effective communication and issue resolution.
- Continuously improve service delivery and processes to drive efficiency and customer satisfaction.
Requirements:
- Proven experience in a customer-facing role, preferably in a service-oriented industry.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment, managing multiple tasks and deadlines while maintaining high standards of accuracy.
- Commitment to continuous improvement, with a focus on driving service excellence and customer satisfaction.
- Good level of computer literacy, with experience using MS Office packages and willingness to learn new IT systems.
About Sunbelt Rentals UK
Sunbelt Rentals UK is a leading provider of equipment rentals and solutions, serving a wide range of industries and sectors. We're committed to delivering exceptional customer experiences and building strong relationships with our clients. As a Service Advisor, you'll be part of a dynamic and customer-focused team, working together to drive service excellence and customer satisfaction.