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Patient Service Coordinator

2 months ago


Plymouth, Plymouth, United Kingdom Practice Plus Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Receptionist to join our team at our Plymouth hospital. As a key member of our Administration department, you will be responsible for providing exceptional patient care and ensuring the smooth operational function of the hospital.

Key Responsibilities
  • Meet and greet patients and visitors at reception, ensuring they have the necessary paperwork and ID.
  • Book patients in, inform them of any information they require, and make them comfortable while informing the relevant staff of their arrival.
  • Answer calls from patients, GP surgeries, and other hospital departments on all aspects relating to booking appointments, admissions, and patient referrals.
  • Record patient attendance and any failures to attend following the Did Not Attend (DNA) administration process.
  • Manage the car parking pass allocation register and process incoming and outgoing mail.
Requirements
  • Strong administration experience with good communication skills.
  • Ability to thrive in a fast-paced and challenging environment.
  • Effective communicator at all levels, able to ensure all communications with patients are professional and courteous.
  • Strong organizational skills and attention to detail.
About Us

At Practice Plus Group, we are committed to providing a high standard of safe and effective patient care. We are a dynamic and supportive team, and we are looking for someone who shares our values and is passionate about delivering exceptional patient care.