Patient Advisor

4 weeks ago


Plymouth, Plymouth, United Kingdom Beacon Medical Group Full time
About the Role

We are seeking a highly skilled and experienced Patient Advisor to join our team at Beacon Medical Group Practice. As a key member of our team, you will play a vital role in providing exceptional patient care and support to our patients and visitors.

Key Responsibilities
  • Meet and greet patients, members of the public, and visitors to the practice in a friendly and courteous manner.
  • Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
  • Liaise with district nurses, midwives, and other professionals within the community teams on behalf of patients.
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
  • Ensure excellent customer care is being delivered at all times.
  • Play an active role in the coordination and review of patient surveys.
  • Offer solutions and actively listen to patients to resolve issues.
  • Deal with complex and sensitive issues.
  • Receive specimens for laboratory analysis from patients and advise patients of their test results on request.
Job Responsibilities
  • Process telephone requests for appointments, visits, and telephone consultations.
  • Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
  • Deal with all general enquiries, explain procedures, and make new and follow-up appointments.
  • Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Book appointments, ensuring sufficient information is recorded to ensure retrieval and accurate notes and use of the medical record.
  • Monitor the flow of patients into consulting and treatment rooms.
  • Maintain and monitor the practice appointments system, adding clinics and amending slots as directed.
  • Collate patient data as directed.
  • Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts for same.
About Us

Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners, and Administrative support staff.

We are a forward-thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale, and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership, and services.

If you join our team, you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.


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