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Night Customer Service Representative
2 months ago
We are seeking a personable and diligent individual to join our call centre team as a Night Customer Service Advisor. As a Night Customer Service Advisor, you will provide direct telephone support to our retired Homeowners and other clients at their time of need.
Key Responsibilities- Provide exceptional customer service to our clients via telephone
- Listen, offer reassurance, and take responsive action to resolve customer queries and concerns
- Work collaboratively with the team to ensure seamless service delivery
- Adhere to company policies and procedures to maintain a high level of service quality
- 30 days holiday inclusive of Bank Holidays
- Safe, secure, and contemporary offices based in Ringwood
- Free on-site parking
- Fantastic Colleague Benefits (eye care, reward schemes, life assurance, pension)
- Supportive and friendly team
- Free tea and coffee (as much as you can drink)
- Extensive training from your initial induction and throughout your career
- Career development opportunities
- Rewarding work; you'll be making a positive difference on every call
Careline Support Ltd provides a telephone support service to over 10,000 Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points.
Our company values are TORCH - Trust, Openness, Respect, Communication, and Honesty. We believe in making a positive difference in people's lives, and we're looking for like-minded individuals to join our team.