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Night Customer Service Representative

2 months ago


Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a personable and diligent individual to join our call centre team as a Night Customer Service Advisor. As a Night Customer Service Advisor, you will provide direct telephone support to our retired Homeowners and other clients at their time of need.

Key Responsibilities
  • Provide exceptional customer service to our clients via telephone
  • Listen, offer reassurance, and take responsive action to resolve customer queries and concerns
  • Work collaboratively with the team to ensure seamless service delivery
  • Adhere to company policies and procedures to maintain a high level of service quality
What We Offer
  • 30 days holiday inclusive of Bank Holidays
  • Safe, secure, and contemporary offices based in Ringwood
  • Free on-site parking
  • Fantastic Colleague Benefits (eye care, reward schemes, life assurance, pension)
  • Supportive and friendly team
  • Free tea and coffee (as much as you can drink)
  • Extensive training from your initial induction and throughout your career
  • Career development opportunities
  • Rewarding work; you'll be making a positive difference on every call
About Us

Careline Support Ltd provides a telephone support service to over 10,000 Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points.

Our company values are TORCH - Trust, Openness, Respect, Communication, and Honesty. We believe in making a positive difference in people's lives, and we're looking for like-minded individuals to join our team.