Digital Application Support Specialist
1 month ago
We are seeking a highly skilled and experienced Digital Application Support Specialist to join our team at N3i. As a key member of our support team, you will be responsible for providing clinical and business application support to our customers across the region.
Main Responsibilities- Provide first-line support and resolve issues related to RA/Smartcard services, working closely with RA Managers.
- Create, amend, and revoke user access accounts for Smartcards via Care Identity Management and other associated NHS Smartcard management systems.
- Offer a wide range of remote and face-to-face IT support to customers, identifying, troubleshooting, and fixing any issues and problems.
- Work within agreed quality and service level standards for all supported organisations.
- At least 2 years exposure to computing environments.
- Understanding of the IT function in healthcare and how information technology can deliver benefits to patients and clinicians.
- Working knowledge of SystmOne and/or EMIS Web to provide application support.
- Experience with Smartcard management systems and support.
We offer a combination of technical expertise and strong customer service skills to deliver an industry-leading IT support service. Our state-of-the-art facilities at Unit 9, Bridgehead Business Park, Hessle, provide an ideal working environment.
Personal Attributes- Ability to work under own initiative and prioritise own workload.
- Effective communication and interpersonal skills.
- Effective organisational skills.
- Accuracy and attention to detail.
- Works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others.
- Educated to NVQ Level 3 in an IT-based subject or equivalent qualifications, training, and experience.
- Professional, customer-focused approach.
- Proven communication and interpersonal skills.
- Proven organisational skills.
- Ability to work effectively and calmly to tight deadlines.
- Advanced IT skills.
- Understanding of Primary Care IT Systems and a wide range of software applications.
- Ability to analyse complex issues.
- Ability to offer a basic level of 1:1 training.
- Willingness to work flexibly to meet the needs of the service.
- Full driving license with daily access to a vehicle which is insured for use in conjunction with the policy holder's business.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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