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Automotive Service Advisor Trainee
2 months ago
Job Overview
Pentagon Motor Group is seeking a motivated and enthusiastic individual to join our Service department as a Service Advisor Apprentice.
As a Service Advisor Apprentice, you will be responsible for providing exceptional customer service and support to our customers, while also gaining valuable experience and training in the automotive industry.
Key Responsibilities
- Meet and greet customers, both face-to-face and over the telephone.
- Liaise with the Workshop and other departments to ensure seamless communication and efficient service delivery.
- Use computer systems to assist with duties such as diarising work for the Workshop.
- Achieve pre-defined targets for upselling various Aftersales products and services.
- Maintain high levels of customer satisfaction and service in line with Group and Manufacturer standards.
What We Offer
- A comprehensive benefits package, including 30 days holiday per year, Recommend a Friend Scheme, and discounted days out with family and friends.
- Fully funded, Nationally Recognised Qualifications.
- Manufacturer specific training.
- Salary Finance.
- 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
- Team member Pension Scheme contributions.
- Friends and family Customer Referral Payments.
- Discounts on products and services that we provide for family and friends.
Requirements
- Be driven by your own initiative.
- Be an excellent communicator with the ability to build and maintain positive relationships.
- Have the ability to multi-task and work well under pressure.
- Have a keen interest in the Motor Trade Industry.
- Show a willingness to learn and not be afraid to ask questions.
- Be enthusiastic, committed, and confident with a methodical way of thinking.
- A minimum grade C/4 in English and Maths and preferably in a Science-based subject.
Working Hours
The working hours for this role are Monday to Friday, 08:00am - 17:00pm.
Please note that successful applicants will be given a pre-screening call from our Apprenticeship Provider.
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