High-Energy Bar Operations Manager
4 days ago
We are seeking a dynamic and experienced Bar Manager to lead our bar operations at Murrayfield Stadium. As a key member of our team, you will be responsible for delivering exceptional service, maintaining high standards of product quality, and ensuring customer satisfaction.
Key Responsibilities- Operations Management:
- Oversee day-to-day bar operations, ensuring smooth and efficient service.
- Monitor and improve service quality, creating a pleasant customer experience.
- Manage bar setup, service, and closing procedures during events.
- Staff Management:
- Train, supervise, and motivate bar staff to maintain high service standards.
- Ensure adequate staff coverage for all shifts and events.
- Address performance issues and maintain a positive team environment.
- Drink Quality & Safety:
- Ensure all drinks meet high standards for quality, taste, and presentation.
- Enforce health and safety regulations and ensure proper drink handling and storage.
- Ensure compliance with alcohol licensing laws.
- Customer Service:
- Ensure customer needs are met promptly and efficiently.
- Handle customer feedback, complaints, and special requests professionally.
- Foster an inviting atmosphere that promotes customer retention.
- Inventory & Stock Maintenance:
- Maintain appropriate stock levels to prevent overstocking or shortages.
- Ensure timely ordering and replenishment of beverages and supplies.
- Health & Safety Compliance:
- Adhere to alcohol licensing laws, including age verification and responsible alcohol service.
- Maintain cleanliness, food and drink preparation standards, and workplace safety.
- Prior experience in bar management or hospitality operations.
- Strong leadership, organizational, and customer service skills.
- Knowledge of alcohol licensing laws and health and safety regulations.
- Ability to handle pressure and manage multiple tasks efficiently.
- A valid Personal License is mandatory for this role.
Our Bars team specializes in complete bar services tailored to any event, focusing on driving revenue and volume while upholding the highest standards. We offer premium bars services for various events, including festival bars, concerts, stadiums, and sporting venues.
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