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Customer Service Representative
2 months ago
{"h3": "Customer Service Role Overview", "p": "We are seeking a dedicated Customer Service Advisor to provide exceptional service and support to our customers. The ideal candidate will be the first point of contact, responding to inquiries via phone and email in a timely and accurate manner.
Responsibilities:
* Provide product and service information to customers, resolving issues with a positive and professional attitude.
* Maintain a thorough understanding of our products and services to offer solutions and support.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Requirements:
* Proven customer support experience or experience as a client service representative.
* Strong phone contact handling skills and active listening.
* Familiarity with CRM systems and practices.
Benefits:
* Competitive salary with annual reviews.
* Opportunities for professional development and training.
To apply for this role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.", "h3": "Key Skills and Qualifications", "ol": [{"li": "Proven customer support experience or experience as a client service representative."}, {"li": "Strong phone contact handling skills and active listening."}, {"li": "Familiarity with CRM systems and practices."}], "h3": "What We Offer", "ol": [{"li": "Competitive salary with annual reviews."}, {"li": "Opportunities for professional development and training."}]}
