Shift Manager
5 days ago
We are seeking a highly skilled and experienced Shift Manager to join our team at Butlin's. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our venue, providing exceptional guest experiences, and driving business growth.
Key Responsibilities- Manage and coordinate the activities of the team during shifts, ensuring key tasks and objectives are met.
- Drive add-on sales and promotions, supporting the team to achieve sales targets.
- Ensure all stock and propositions are available for guests, and that a consistent, high-quality guest experience is delivered in line with brand and venue guidelines.
- Capture guest feedback and monitor Net Promoter Score (NPS), taking action to improve where possible.
- Provide accurate rotas three weeks in advance through our scheduling system and ensure the system is closed accurately.
- Coach and develop the team to meet departmental goals, championing Butlin's Values and Leadership Behaviours.
- Ensure team rotas are aligned with the Right People, Right Place, Right Time (RPRRT) principle.
- Build and maintain strong relationships across the resort and with central support teams.
- Handle the people support of the department, managing tasks throughout the employee life cycle, including onboarding, performance management, training, and formal HR processes.
- National Pool Lifeguard Qualification (NPLQ) and prior leadership experience in a comparable environment.
- Excellent guest and customer service skills, capable of handling various inquiries and resolving complaints effectively.
- Background in creating new opportunities through sales and promotions.
- Competence to collaborate with a diverse team to meet the business's needs as determined by guest demand.
- Track record of leading teams to success, managing performance, providing coaching, conducting training, and upholding and exemplifying high standards.
- Exceptional communication skills across all levels and the capacity to juggle numerous priorities while swiftly adapting to evolving requirements.
Butlin's is a leading provider of family holidays and short breaks in the UK. We are committed to delivering exceptional guest experiences and creating lasting memories for our customers. Our team is passionate about providing an Altogether More Entertaining and Fun Break, brought to life through our three mighty values: Create Smiles, Get Stuck In, and Cares For Each Other.
-
Retail Shift Manager
2 days ago
Minehead, Somerset, United Kingdom Lidl Full timeLidl is seeking a skilled Retail Shift Manager to join our team. As a key member of our store operations, you will be responsible for motivating and supporting your team, solving problems, and creating an environment where your colleagues can succeed. You will also manage operations within your store and handle freshness, cash processes, inventory, and stock...
-
Retail Shift Manager
2 days ago
Minehead, Somerset, United Kingdom Lidl Full timeLidl is seeking a skilled Retail Shift Manager to join our team. As a key member of our store operations, you will be responsible for motivating and supporting your team, solving problems, and creating an environment where your colleagues can succeed. You will also manage operations within your store and handle freshness, cash processes, inventory, and stock...
-
Operational Shift Manager
2 weeks ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking an experienced and skilled Operational Shift Manager to join our team at Butlin's. As a key member of our venue operations team, you will be responsible for ensuring the smooth day-to-day running of our resort, providing exceptional guest experiences, and driving business growth.Key ResponsibilitiesManage and lead a team of staff...
-
Operational Shift Manager
1 week ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking an experienced and skilled Operational Shift Manager to join our team at Butlin's. As a key member of our venue operations team, you will be responsible for ensuring the smooth day-to-day running of our resort, providing exceptional guest experiences, and driving business growth.Key ResponsibilitiesManage and lead a team of staff...
-
Shift Manager
6 days ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly experienced and skilled Shift Manager to join our team at Butlin's. As a Shift Manager, you will play a key role in ensuring the smooth operation of our Restaurants and Quick Service Restaurants across the resort.Reporting to the Venue Manager, you will be responsible for overseeing daily operational plans, ensuring that...
-
Shift Manager
6 days ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly experienced and skilled Shift Manager to join our team at Butlin's. As a Shift Manager, you will play a key role in ensuring the smooth operation of our Restaurants and Quick Service Restaurants across the resort.Reporting to the Venue Manager, you will be responsible for overseeing daily operational plans, ensuring that...
-
Shift Manager
6 days ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly skilled and experienced Shift Manager to join our team at Butlin's. As a Shift Manager, you will be responsible for ensuring the smooth operation of our restaurants and quick service restaurants across the resort.Key ResponsibilitiesLead and manage a team of staff to deliver exceptional guest experiencesDevelop and...
-
Shift Manager
6 days ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly skilled and experienced Shift Manager to join our team at Butlin's. As a Shift Manager, you will be responsible for ensuring the smooth operation of our restaurants and quick service restaurants across the resort.Key ResponsibilitiesLead and manage a team of staff to deliver exceptional guest experiencesDevelop and...
-
Shift Manager
1 week ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly experienced and skilled Shift Manager to join our team at Butlin's. As a Shift Manager, you will play a key role in ensuring the smooth operation of our Restaurants and Quick Service Restaurants across the resort.Key Responsibilities:Reporting to the Venue Manager, you will be responsible for ensuring daily operational...
-
Shift Manager
1 week ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly experienced and skilled Shift Manager to join our team at Butlin's. As a Shift Manager, you will play a key role in ensuring the smooth operation of our Restaurants and Quick Service Restaurants across the resort.Key Responsibilities:Reporting to the Venue Manager, you will be responsible for ensuring daily operational...
-
Operational Shift Manager
1 week ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking an experienced and skilled Operational Shift Manager to join our team at Butlin's. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our venue, providing exceptional guest experiences, and driving business growth.Key ResponsibilitiesManage and coordinate the daily...
-
Operational Shift Manager
1 week ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking an experienced and skilled Operational Shift Manager to join our team at Butlin's. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our venue, providing exceptional guest experiences, and driving business growth.Key ResponsibilitiesManage and coordinate the daily...
-
Shift Manager
2 weeks ago
Minehead, Somerset, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly skilled and experienced Shift Manager to join our team at Butlin's. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our venue, providing exceptional guest experiences, and driving business growth.Key ResponsibilitiesManage and coordinate the activities of the...
-
Shift Manager
1 week ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly skilled and experienced Shift Manager to join our Buffets Team at Butlin's. As a key member of our operations team, you will be responsible for ensuring daily operational plans are fulfilled by leading and guiding your team to deliver exceptional service and high-quality food and beverage experiences.Key...
-
Shift Manager
1 week ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly skilled and experienced Shift Manager to join our Buffets Team at Butlin's. As a key member of our operations team, you will be responsible for ensuring daily operational plans are fulfilled by leading and guiding your team to deliver exceptional service and high-quality food and beverage experiences.Key...
-
Shift Manager
5 days ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly skilled and experienced Shift Manager to join our Buffets Team at Butlin's. As a key member of our operations team, you will be responsible for ensuring daily operational plans are fulfilled by leading and guiding your team to deliver exceptional service and high-quality food and beverage experiences.Key...
-
Shift Manager
6 days ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleWe are seeking a highly skilled and experienced Shift Manager to join our Buffets Team at Butlin's. As a key member of our operations team, you will be responsible for ensuring daily operational plans are fulfilled by leading and guiding your team to deliver exceptional service and high-quality food and beverage experiences.Key...
-
Guest Services Shift Manager
7 days ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleThe Guest Services Shift Manager will be responsible for ensuring the Guest Services Team deliver an exceptional guest experience to all guests visiting the resort. The Guest Services Team are the main point of contact for any questions, issues or concerns experienced by guests during their break. This can range from questions about...
-
Guest Services Shift Manager
7 days ago
Minehead, Somerset, United Kingdom Butlin's Full timeAbout the RoleThe Guest Services Shift Manager will be responsible for ensuring the Guest Services Team deliver an exceptional guest experience to all guests visiting the resort. The Guest Services Team are the main point of contact for any questions, issues or concerns experienced by guests during their break. This can range from questions about...
-
Guest Services Shift Manager
1 week ago
Minehead, Somerset, United Kingdom Butlin's Full timeJob DescriptionJob Summary:The Guest Services Shift Manager will be responsible for ensuring the Guest Services Team deliver an exceptional guest experience to all guests visiting the resort.This role will entail managing the Guest Services Team, ensuring seamless daily operations, and resolving guest inquiries, issues, and complaints in a timely and...
