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    Minehead, Somerset, United Kingdom Butlin's Full time

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    3 weeks ago


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Shift Manager

2 months ago


Minehead, Somerset, United Kingdom Butlins Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at Butlin's. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our venue, providing exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Manage and coordinate the activities of the team during shifts, ensuring key tasks and objectives are met.
  • Drive add-on sales and promotions, supporting the team to achieve sales targets.
  • Ensure all stock and propositions are available for guests, and that a consistent, high-quality guest experience is delivered in line with brand and venue guidelines.
  • Capture guest feedback and monitor Net Promoter Score (NPS), taking action to improve where possible.
  • Provide accurate rotas three weeks in advance through our scheduling system and ensure the system is closed accurately.
  • Coach and develop the team to meet departmental goals, championing Butlin's Values and Leadership Behaviours.
  • Ensure team rotas are aligned with the Right People, Right Place, Right Time (RPRRT) principle.
  • Build and maintain strong relationships across the resort and with central support teams.
  • Handle the people support of the department, managing tasks throughout the employee life cycle, including onboarding, performance management, training, and formal HR processes.
Requirements
  • National Pool Lifeguard Qualification (NPLQ) and prior leadership experience in a comparable environment.
  • Excellent guest and customer service skills, capable of handling various inquiries and resolving complaints effectively.
  • Background in creating new opportunities through sales and promotions.
  • Competence to collaborate with a diverse team to meet the business's needs as determined by guest demand.
  • Track record of leading teams to success, managing performance, providing coaching, conducting training, and upholding and exemplifying high standards.
  • Exceptional communication skills across all levels and the capacity to juggle numerous priorities while swiftly adapting to evolving requirements.
About Butlin's

Butlin's is a leading provider of family holidays and short breaks in the UK. We are committed to delivering exceptional guest experiences and creating lasting memories for our guests. Our team is passionate about providing an Altogether More Entertaining and Fun Break, brought to life through our three mighty values: Create Smiles, Get Stuck In, and Cares For Each Other.