Shift Manager

4 weeks ago

Minehead, Somerset, United Kingdom Butlin's Full time
About the Role

We are seeking a highly skilled and experienced Shift Manager to join our team at Butlin's Minehead. As a key member of our operational team, you will be responsible for ensuring the smooth day-to-day running of our venue, delivering exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Manage the team during shifts, ensuring key tasks and objectives are met.
  • Drive add-on sales and promotions, supporting your team to do the same.
  • Ensure all stock and propositions are available for guests, and that a consistent, high-quality guest experience is delivered in line with brand and venue guidelines.
  • Capture guest feedback and monitor NPS, taking action to improve where possible.
  • Provide accurate rotas three weeks in advance through SAM and ensure the system is closed accurately.
About You

We are looking for a leader who possesses a National Pool Lifeguard Qualification (NPLQ) and prior leadership experience in a comparable environment. You will have excellent guest and customer service skills, capable of handling various inquiries and resolving complaints effectively. A background in creating new opportunities through sales and promotions is crucial, along with the competence to collaborate with a diverse team to meet the business's needs as determined by guest demand.

What We Offer

As a Shift Manager at Butlin's, you will have the opportunity to work in a dynamic and fast-paced environment, driving business growth and delivering exceptional guest experiences. You will be part of a talented team that is passionate about providing outstanding service and creating memorable experiences for our guests.

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