Service Desk Manager Lead

1 week ago


Warminster, Wiltshire, United Kingdom Peaple Talent Full time £45,000

At Peaple Talent, we are seeking a highly skilled Service Desk Manager Lead to oversee the day-to-day operations of our service desk. As a key member of our team, you will be responsible for ensuring efficient and effective IT service delivery.

The successful candidate will have strong leadership skills and be able to drive continuous improvement within the team. They will also be responsible for monitoring team performance to meet SLAs and providing technical support when needed.

Key Responsibilities:
  • Lead and Manage a Team: You will lead, manage and motivate a team of Engineers to deliver key goals and excellent customer service.
  • Coach and Mentor: You will coach and mentor team members with incident and problem resolution.
  • Provide Technical Support: You will provide technical support and act as an escalation point when required.


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