Senior Technical Support Lead

1 month ago


Warminster, Wiltshire, United Kingdom Peaple Talent Full time

About the Role:

We are seeking an experienced Senior Technical Support Lead to join our team and help us deliver exceptional customer service. The ideal candidate will have a strong background in technical support and experience in managing technical teams.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and other channels
  • Lead a team of engineers to resolve complex technical issues
  • Develop and implement processes to improve team efficiency and productivity
  • Work closely with the management team to develop and implement strategies for continuous improvement

Requirements:

  • Strong technical knowledge and problem-solving skills
  • Experience in managing technical teams and leading technical projects
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines

Salary: £45,000 per annum, plus benefits including opportunities for professional development and career growth.



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