Senior Technical Support Lead
1 month ago
About the Role:
We are seeking an experienced Senior Technical Support Lead to join our team and help us deliver exceptional customer service. The ideal candidate will have a strong background in technical support and experience in managing technical teams.
Key Responsibilities:
- Provide technical support to customers via phone, email, and other channels
- Lead a team of engineers to resolve complex technical issues
- Develop and implement processes to improve team efficiency and productivity
- Work closely with the management team to develop and implement strategies for continuous improvement
Requirements:
- Strong technical knowledge and problem-solving skills
- Experience in managing technical teams and leading technical projects
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
Salary: £45,000 per annum, plus benefits including opportunities for professional development and career growth.
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