ServiceNow Technical Implementation Lead

2 weeks ago

London Area, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

**About Us**

Konversational - The ServiceNow Customer Workflow Experts

We are a boutique consultancy delivering a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform.

As a Principal Technical Consultant with Konversational, you will be hands-on leading the technical implementations of ServiceNow in a consulting environment, with the responsibility for implementing ServiceNow for a range of customers.

We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it's an incredibly exciting time to join our team as we scale.

**Key Responsibilities**

  • Develop best practice designs and solutions using ServiceNow to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs.
  • Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements.
  • Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs.
  • Maintain a high level of customer response, satisfaction, and looking to strengthen the relationship between the customer and Konversational at all times.
  • Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings.
  • Mentor the team of junior consultants, guide the team's growth, deliver learning sessions internally.

**Requirements**

  • Proficient understanding of ServiceNow's Customer Service Management (CSM) products & services (or similar) as well as digital based technologies.
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience of working in CSM / Customer Experience environments.
  • Experience working in an Agile/Scrum environment.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.

**Life at Konversational**

We treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.

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