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Underwriting and Legal Support Specialist

2 months ago

Yeovil, Somerset, United Kingdom Screwfix Full time

About the Role

We are seeking an Underwriting and Legal Assistant to join our Trade UK team at Screwfix. As part of our Operational Finance team, you will support the management of existing customers' debt, ensure we onboard new business in the right way while managing risk.

Key Responsibilities

  • Work closely with customers, stores, and B2B teams to build relationships, support new applications, credit limit increases, and other general account queries.
  • Provide advice and guidance on credit applications and risk in accordance with our credit policy. Support new credit applications & increases in line with our policy and put forward recommendations to the Trade Credit Underwriting and Legal Specialist.
  • Obtain and evaluate customer information from various financial agencies for the purposes of assessing credit risk and worthiness.
  • Investigate suspected fraud matters – work with Trade UK and our loss prevention teams at pace to identify potential fraud and assist with wider fraud prevention strategies.
  • Liaise with our stores and delivery partners where we have disputes, manage reporting, and ensure we maintain our high levels of recovery.
  • Support with producing internal reporting on account performance, aged debt, forecasting, and KPIs.
  • Prepare accounts for legal action and provide instructions to our legal collection partners throughout the collection and recovery process.
  • Support on projects and initiatives that improve existing processes and the customer journey.
  • Ensure all standard operating procedures are complete and updated annually.
  • Ensure compliance with Group Financial Reporting Manual and Screwfix internal controls.
  • Identify process improvement opportunities as part of Screwfix Smart Working.

Requirements

  • Experience of working with credit limits (underwriting / credit vetting), or accounts receivable would be advantageous.
  • Excellent interpersonal skills and ability to communicate effectively across the business and with third parties.
  • Intermediate Excel skills as a minimum.
  • Financial acumen – ability to analyze and interrogate high volumes of data to guide decisions, with attention to detail.
  • Knowledge of Microsoft Dynamics or Coda would be advantageous.
  • Ability to develop solutions to problems and identify process improvement opportunities.

What We Offer

We offer a range of benefits, including a subsidised canteen, free parking, and a comfortable, relaxed environment. We also offer enhanced family leave, award-winning pension scheme, and discounts at Screwfix & B&Q.

About Us

We are a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. We're open, fair, and believe in opportunities for everyone.