Underwriting and Legal Support Specialist

4 weeks ago

Yeovil, Somerset, United Kingdom Screwfix Full time

About the Role

We are seeking an Underwriting and Legal Assistant to join our Trade UK team at Screwfix. As part of our Operational Finance team, you will support the management of existing customers' debt, ensure we onboard new business in the right way while managing risk.

Key Responsibilities

  • Work closely with customers, stores, and B2B teams to build relationships, support new applications, credit limit increases, and other general account queries.
  • Provide advice and guidance on credit applications and risk in accordance with our credit policy. Support new credit applications & increases in line with our policy and put forward recommendations to the Trade Credit Underwriting and Legal Specialist.
  • Obtain and evaluate customer information from various financial agencies for the purposes of assessing credit risk and worthiness.
  • Investigate suspected fraud matters – work with Trade UK and our loss prevention teams at pace to identify potential fraud and assist with wider fraud prevention strategies.
  • Liaise with our stores and delivery partners where we have disputes, manage reporting, and ensure we maintain our high levels of recovery.
  • Support with producing internal reporting on account performance, aged debt, forecasting, and KPIs.
  • Prepare accounts for legal action and provide instructions to our legal collection partners throughout the collection and recovery process.
  • Support on projects and initiatives that improve existing processes and the customer journey.
  • Ensure all standard operating procedures are complete and updated annually.
  • Ensure compliance with Group Financial Reporting Manual and Screwfix internal controls.
  • Identify process improvement opportunities as part of Screwfix Smart Working.

Requirements

  • Experience of working with credit limits (underwriting / credit vetting), or accounts receivable would be advantageous.
  • Excellent interpersonal skills and ability to communicate effectively across the business and with third parties.
  • Intermediate Excel skills as a minimum.
  • Financial acumen – ability to analyze and interrogate high volumes of data to guide decisions, with attention to detail.
  • Knowledge of Microsoft Dynamics or Coda would be advantageous.
  • Ability to develop solutions to problems and identify process improvement opportunities.

What We Offer

We believe that a hybrid, flexible working approach offers you – and your colleagues – the best of both worlds. Face-to-face collaboration is an integral part of our warm, friendly culture, so you'll work from our head office three days a week, working flexibly around our core working hours of 10am-3pm. Beyond that, how, when, and where you work is up to you. With a subsidised canteen, free parking, and a comfortable, relaxed environment, we've worked hard to build an office you'll want to work in. We also know that, when it comes to school pick-ups and home deliveries, it's nice to have the flexibility to do both.

Benefits

  • Award-Winning Pension Scheme
  • 20% Discounts at Screwfix & B&Q, plus discounts at other High-Street Retailers
  • Award-Winning Apprenticeship Schemes
  • MyGym discounts
  • Cycle-to-Work Scheme
  • Enhanced Family leave
  • Retail Trust counselling services
  • Life cover

Sustainability at Screwfix

We're committed to building a better future for our community and our planet. That's why we're doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products, and providing sustainable packaging. We're on a mission to put sustainability at the forefront of everything we do. Join us.

Our Culture

We believe in equity for all. We've worked hard to create a culture of inclusivity and genuine community. We're a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. You'll always know where you are with us. We're open. We're fair. And we believe in opportunities for everyone.

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