Application Support Specialist

4 weeks ago


Yeovil, Somerset, United Kingdom Leonardo Full time

Job Title: Application Support Specialist

Job Summary:

We are seeking an experienced Application Support Specialist to join our team at Leonardo. As an Application Support Specialist, you will be responsible for maintaining a stack of business critical applications, ensuring seamless services and enabling users to perform their daily tasks.

Key Responsibilities:

  • Monitor applications and services via a service management tool, reacting to incidents and service requests to agreed SLAs.
  • Diagnose and resolve issues as soon as possible, working through finding the root cause and recommending improvements.
  • Cover holiday support for other team members, ensuring services don't stop and software is supported.

Requirements:

  • Empathy with users, patience, and understanding.
  • Excellent customer service skills, attention to detail, and a proactive approach.
  • Ability to work under pressure and to tight deadlines.

Benefits:

  • Flexible working hours with hybrid working options.
  • Company-funded flexible benefits, including private healthcare, dental schemes, and technology options.
  • Award-winning pension scheme with up to 15% employer contribution.

Life at Leonardo:

We offer a commitment to learning and development, a flexible approach to working hours, and a company-funded benefits package. Join us and discover a career with opportunities and accessibility.



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