Client Support Specialist

5 days ago


Dundee, Dundee City, United Kingdom Adecco Full time £12

Are you dedicated to providing outstanding client support? Do you excel in a vibrant and fast-moving atmosphere? If so, we have an excellent opportunity for you to showcase your skills as a Client Support Specialist. Our client, a prominent player in the retail sector, is committed to enhancing the experience of their customers, communities, and the environment every day.

They are currently expanding their customer engagement team and are seeking talented individuals like you to help create memorable experiences for their esteemed clients.

As a representative of the brand, you will embody their values and set an example in all your interactions.


Location:
Flexible hybrid working pattern

Pay Rate:
£12.10

Enhanced:
£14.15 (for hours worked during specified late evening shifts)

Overtime:
£18.15 (for work on designated holidays)

Hours:
Full-time, 5 days a week, totaling 35 hours, including weekend shifts.

Key Responsibilities:
Deliver exceptional service to clients via phone, addressing their inquiries, concerns, and feedback with empathy and professionalism.

Assist clients with order inquiries, delivery updates, product details, and more, ensuring their expectations are not only met but exceeded.

Resolve client complaints and issues swiftly, aiming to transform any negative experience into a positive one.

Utilize advanced systems and tools to efficiently manage client requests and maintain precise records.

Collaborate with team members and other departments to ensure seamless client support and satisfaction.

Adhere to the Business Code of Conduct, always acting with integrity and diligence.



What We Seek:
A genuine enthusiasm for providing exceptional client service that leaves a lasting impression. Strong communication skills and a friendly, approachable demeanor over the phone. Basic IT proficiency, with the ability to learn new systems and utilize office software. Capability to manage multiple tasks and prioritize effectively in a busy support environment. Problem-solving abilities with a proactive approach to resolving client issues efficiently. Willingness to work various shifts, including weekends and evenings.

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