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Team Administrator

2 months ago

Cambridge, Cambridgeshire, United Kingdom Hays Specialist Recruitment Limited Full time
Job Title: Team Admin/Customer Service

Job Type: Part-time, 3 days a week

Location: Office based on the outskirts of Cambridge with free parking

Job Description:

About the Role

We are seeking a highly organized and personable Team Administrator/Customer Service Representative to join our team. As a key member of our operations and customer services team, you will provide vital support to our team, ensuring seamless day-to-day operations and delivering exceptional customer service.

Key Responsibilities
  • Support the team in answering incoming telephone calls and emails, responding to queries and resolving issues in a timely and professional manner
  • Manage 3 inboxes, downloading the out of hours report, and actioning follow-up tasks as required
  • Support benefits and universal credit portals, liaise with surveyors for inspection orders, and create purchase order numbers
  • Update housing management systems and perform other administration tasks to support the team
  • Work proactively to deliver exceptional results, demonstrating a proactive can-do attitude
Requirements

To be considered for this role, you should have:

  • Administration or customer service experience within a charity or housing organization
  • Excellent communication and interpersonal skills
  • Highly organized and able to work autonomously and as part of a team
  • Good common sense and ability to work in a fast-paced environment
  • High IT literacy and ability to learn new systems quickly
What We Offer

We offer a competitive hourly rate of circa £15.72 per hour and the opportunity to work with a fantastic team in a role where you can really add value and make a difference.

This is a temporary role, but there is a permanent position available for the right candidate. We are looking for someone to start immediately on an ongoing basis.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.