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Customer Service Specialist

2 months ago

London, Greater London, United Kingdom Great Lakes Insurance SE Full time
Customer Support Specialist

At Great Lakes Insurance SE, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive the highest level of support and service.

About the Role

This is an exciting opportunity to work with a leading insurance company and make a real difference in the lives of our customers. As a Customer Support Specialist, you will be responsible for:

  • Providing exceptional customer service and support to our customers
  • Reviewing and assessing customer complaints and concerns
  • Identifying and implementing solutions to improve customer experience
  • Working closely with our Complaint Management Function to resolve customer complaints
  • Deputising for the Complaint Manager as required
Key Responsibilities

As a Customer Support Specialist, you will be responsible for:

  • Answering customer inquiries and resolving complaints in a timely and professional manner
  • Reviewing and assessing customer complaints and concerns to identify areas for improvement
  • Developing and implementing solutions to improve customer experience and satisfaction
  • Working closely with our Complaint Management Function to resolve customer complaints and concerns
  • Providing regular updates and reports to management on customer complaints and concerns
Requirements

To be successful in this role, you will need:

  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Knowledge of the Financial Conduct Authority (FCA) Consumer Duty requirements
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.