CLM Solution Manager

2 months ago

York, York City, United Kingdom Assurant Full time

Job Summary

The Contract Lifecycle Management (CLM) Director is responsible for overseeing the configuration, implementation, execution, monitoring, and termination of contracts as part of the CLM solution. In this role, you will assume a wide range of responsibilities, all of which will require critical thinking, innovation, process knowledge, and attention to detail. You will be responsible for participating in contract negotiations, Requests for Proposal (RFPs), and continually monitoring business activities to ensure services are being invoiced correctly. We are looking for someone with strong communication skills, excellent business/systems acumen, and experience in program management or related fields. The position will report directly to the General Manager.

Key Responsibilities

  • Participate in RFPs to ensure business solutions are properly being accounted for
  • Configuration & Implementation (80%)
  • Serve as the business leader for the 6 stages of contract lifecycle management:
  • Contract Initiation
  • Contract Creation and Negotiation
  • Contract Approval
  • Contract Execution
  • Contract Monitoring and Management
  • Contract Renewal or Termination
  • Managing RFP responses and financial models for RFPs and new contracts
  • Review business changes to ensure proper billing points are still in place.
  • Periodically review contracts and invoices to ensure all activities are being invoiced properly
  • Participate in RFPs and business changes to ensure proper Activity-Based Pricing (ABP) are in place
  • Ensure all current and future pricing is accurately reflected (ABP) and billed correctly to clients
  • Collaborate with operations and finance leadership teams to review monthly invoicing activities
  • Participate in the onboarding of new business and clients
  • Responsible for maintaining ABP pricing in accordance with client contract requirements
  • Maintenance & Support (20%)
  • Responsible for managing and resolving identified invoicing issues from users
  • Prepare reports for leadership
  • Work with Salesforce Administration teams to ensure timely updates to the CLM managed package
  • Monitor ABP activities to ensure proper invoicing is obtained

Required Qualifications

  • 5 years of relevant program management, project management experience, and/or system administration
  • Solid understanding of the business operations
  • Ability to collaborate with multiple channels within the company and externally with clients
  • Advance knowledge in Excel and Microsoft Office Suite
  • Ability to communicate effectively cross-functionally
  • Ability to communicate effectively with customers and high-level internal leaders
  • Must perform duties under deadline pressure in a fast-paced, high-volume, multi-office work environment. In addition, the ability to prioritize, plan, deal with difficult situations, and effectively communicate orally and in written form is essential to the success of this position.

Preferred Skills

  • Bachelor's degree
  • Strong written and verbal communication skills
  • Detail-oriented and highly organized with the ability to meet important deadlines and work well under pressure
  • Ability to manage direct reports
  • Keen interest in technology and process improvement
  • Business industry experience and product knowledge
  • Familiarity with project management approaches, tools, and phases of a project lifecycle

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