Contract Lifecycle Management Executive
4 weeks ago
Job Summary
The Contract Lifecycle Management (CLM) Manager at Assurant is a critical role that requires a unique blend of technical, business, and leadership skills. As a key member of our team, you will be responsible for configuring, implementing, and executing contracts as part of our CLM solution. Your expertise will be essential in ensuring that our business activities are properly invoiced and that our clients receive the best possible service.
Key Responsibilities
- Participate in RFPs to ensure business solutions are properly being accounted for
- Configuration & Implementation (80%)
- Manage the 6 stages of contract lifecycle management: Contract Initiation, Contract Creation and Negotiation, Contract Approval, Contract Execution, Contract Monitoring and Management, and Contract Renewal or Termination
- Manage RFP responses and financial models for RFPs and new contracts
- Review business changes to ensure proper billing points are still in place
- Periodically review contracts and invoices to ensure all activities are being invoiced properly
- Participate in RFPs and business changes to ensure proper Activity Based Pricing (ABP) is in place
- Ensure all current and future pricing is accurately reflected (ABP) and billed correctly to clients
- Collaborate with operations and finance leadership teams to review monthly invoicing activities
- Participate in the onboarding of new business and clients
- Responsible for maintaining ABP pricing in accordance with client contract requirements
- Maintenance & Support (20%)
- Manage and resolve identified invoicing issues from users
- Prepare reports for leadership
- Work with Salesforce Administration teams to ensure timely updates to the CLM managed package
- Monitor ABP activities to ensure proper invoicing is obtained
Requirements
- 5 years of relevant program management, project management experience, and/or system administration
- Solid understanding of DCC operations
- Ability to collaborate with multiple channels within the company and externally with clients
- Advance knowledge in Excel and Microsoft Office Suite
- Ability to communicate effectively cross-functionally
- Ability to communicate effectively with customers and high-level internal leaders
- Must perform duties under deadline pressure in a fast-paced, high-volume, multi-office work environment
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