Corporate Relationship Manager
4 weeks ago
Company Overview
We're Together, the market leading property finance experts with an entrepreneurial spirit. Based in South Manchester, we've been established since 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.
We pride ourselves on our common sense approach to lending and offer a range of mortgage and secured loan products to individuals and businesses who are typically underserved by mainstream lenders. Our customers are central to everything we do and we work hard to support them to turn challenges into opportunities which make our customers' property ambitions a reality.
Job Role
As a Corporate Relationship Manager, you will be responsible for delivering outstanding service to customers and key stakeholders throughout the loan and portfolio management process. You will deal with inbound and outbound enquiries from customers in all stages of the lending life cycle by conducting regular meetings and calls with customers to review their financial performance, needs, and expectations, as well as identifying new business opportunities.
Key Responsibilities
- Manage Corporate Portfolio customers by identifying credit risk and escalating to consider solutions
- Deliver good customer outcomes through effective conversations that seek to understand a customer's circumstances and offer the right sustainable solution for their needs
- Actively manage allocated corporate portfolio accounts
- Provide day-to-day support to all Corporate Portfolio Directors in regards to the general portfolio management
- Support and engage with Corporate Recoveries to ensure timely escalation of non-performing cases
Requirements
Essential
- Exceptional customer service and communication skills, with a commitment to minimising customer effort
- An excellent understanding of what a good customer outcome looks like
- Good working understanding of regulation in relation to arrears management
- An empathetic approach to customers through active listening and effective questioning, coupled with a keen sense of business objectives
- A team player who works collaboratively and flexibly within their own team and the wider operation to achieve business goals
Benefits
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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