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Senior Guest Experience Supervisor

1 month ago

North West London, United Kingdom London Marriott Regents Park Full time
Role Summary

We are seeking a highly skilled and enthusiastic Guest Experience Senior Supervisor to join our team at London Marriott Hotel Regents Park. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Process guest check-ins, assigning rooms and activating room keys with a warm and welcoming approach.
  • Coordinate with Housekeeping to track room readiness and address any guest concerns in a timely and professional manner.
  • Respond to and process all guest calls, messages, and questions with a positive and helpful attitude.
  • Provide guests with information and directions regarding hotel services, facilities, and local areas of interest.
  • Process check-outs, resolving any disputed charges and ensuring a smooth departure experience.
  • Process payments and room charges, as well as cashing guests' personal and traveler's cheques.
  • Confirm reservations and cancellations, running daily reports on arrivals and departures.
Requirements
  • A warm and people-oriented demeanor, with a strong focus on delivering exceptional guest experiences.
  • A team-first attitude, with a willingness to support colleagues and contribute to a positive work environment.
  • A positive outlook and outgoing personality, with excellent communication and interpersonal skills.
  • Flexibility, problem-solving skills, and the ability to multi-task in a fast-paced environment.
  • The ability to stand, sit, or walk for extended periods of time across a work shift.
What We Offer
  • A supportive and encouraging work environment, with a focus on employee wellbeing and development.
  • Opportunities for learning and growth, with training and development programs to help you succeed in your role.
  • A competitive salary and benefits package, including discounts on hotel rooms, food, and beverage.
  • A recognition program, celebrating your achievements and contributions to the team.

We are committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.