Claims Specialist
1 month ago
About This Role
We're seeking an experienced Claims Specialist to join our Technical & Governance team in Hove. As a key member of the team, you will provide exceptional claims administration services across our account portfolio.
Responsibilities
- Triage new queries and ensure timely action to support service delivery.
- Conduct technical reviews, requesting or following up on medical evidence for effective case management.
- Prioritize complex cases with the team manager to drive progress and excellent customer service levels.
- Support data provision and relationship building with internal and external stakeholders to enhance claims management processes.
- Deliver Management Information and analyze data to identify trends and opportunities.
- Assist in training plan development and implementation.
- Maintain high-quality service standards, aligning with service level agreements and consumer duty policies.
Requirements
- Demonstrated ability to resolve customer queries and complaints effectively.
- Proficient IT skills in Microsoft products.
- Strong deadline management and prioritization skills.
- Authorized approval limits as agreed by the Head of Claims.
- Ability to conduct thorough investigations for Group Protection Claim eligibility.
- Excellent workload management and prioritization skills.
Benefits
- An attractive annual salary of approximately £42,000 - £55,000 (dependent on experience) along with a performance-related bonus plan and valuable share schemes.
- A generous pension contribution.
- Life assurance.
- Private medical insurance for permanent employees.
- A minimum of 25 days holiday, plus public holidays, increasing to 26 days after two years' service, with the option to buy and sell additional holiday.
- Competitive family leave policies.
- The opportunity to participate in our electric car scheme and enjoy discounts at various high street stores and online retailers.
About Us
L&G is a leading financial services organization, recognized for its strong heritage and commitment to delivering value for customers and society. Our welcoming culture promotes collaboration and inclusivity, empowering our people to excel and make a meaningful impact.
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