Customer Service Coordinator

3 days ago


Swanley, Kent, United Kingdom BELFOR UK Ltd Full time

We are seeking a highly skilled and knowledgeable Customer Service Coordinator to join our team at BELFOR UK Ltd. The ideal candidate will have a passion for delivering exceptional customer service and be responsible for overseeing the claims lifecycle from receipt of the initial instruction to job completion.

The successful candidate will take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements. They will also serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient and exemplary job completion.

We offer a competitive salary of £31,930.00 per year, 28 days annual leave, and various benefits including a company pension, employee discount, free flu jabs, life insurance, and on-site parking. Additionally, we provide opportunities for professional growth and development through induction and e-learning programs.

The ideal candidate will have previous experience in administration, claims handling, or customer service, with experience in planning and allocating work to field-based staff being a plus. Proficiency in IT skills, including basic Excel use, is also essential. We offer a supportive work environment and the chance to work with a dynamic team.

Key Responsibilities:

  • Manage the claims lifecycle from receipt of the initial instruction to job completion.
  • Oversee all administrative aspects of each claim, ensuring accuracy and adherence to Service Level Agreements.
  • Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams.

Requirements:

  • Previous experience in administration, claims handling, or customer service.
  • Experience in planning and allocating work to field-based staff.
  • Proficiency in IT skills, including basic Excel use.


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