Family Support Worker

1 week ago

Ilford, Greater London, United Kingdom Barnardos Full time

Family Support Worker Opportunity

We are seeking an experienced and enthusiastic Family Support Worker to join our team in delivering the In Reach Hospital Emergency Department Family Support Programme.

The role involves working in partnership with the clinical team to facilitate discharge of children aged 0-12 years from the Emergency Department where the clinical presentation is not acute and can be managed at home by local services.

Key Responsibilities:

  • Initial face-to-face conversation or triage call to identify presenting issues and the level of intervention required.
  • Delivering support flexibly and tailored to the needs of the family unit, including telephone, virtual, and face-to-face support and home visits where necessary.
  • Signposting to partner agencies based on needs identified.
  • Supporting families to navigate their way through referral pathways and enable them to access universal and targeted services.
  • Where required, advocating on behalf of families, supporting parents and carers to communicate with professionals and services.
  • Supporting families to access other local services.

Ideal Candidate:

  • Experience of working with families with complex needs and the ability to build and maintain rapport through effective communication and listening skills, using a whole family approach.
  • Ability to be clear and realistic about what support the service and you can offer to families.
  • Ability to maintain a visible presence and sustain relationships with clinical staff, being mindful of the various working patterns and professionals within the department.
  • Ability to navigate a high-pressure, fast-paced acute healthcare setting.
  • Competent IT skills to record and maintain accurate data.
  • A basic understanding of Public Health, health inequalities, and wider determinants that underpin health and wellbeing.
  • Knowledge of safeguarding and promoting the welfare of children.
  • Relevant Level 3 Qualification (Health and/or Social Care).

About the Programme:

The In Reach Hospital Emergency Department Family Support Programme model offers a robust way of supporting often vulnerable families to uncover and address unmet need.

Through identifying the underlying factors causing the clinical presentation and attendance, and addressing holistic needs of the family unit, we hope to dramatically and sustainably reduce unscheduled, primary, and emergency care.

The model is based on Family Support Workers based within Children's Emergency Departments, offering holistic, family-oriented support in a flexible manner, either in-person, telephone-based, and home visits to address the underlying causes of repeated or avoidable ED attendances.

Working Arrangements:

The role can adopt flexible working arrangements to meet service and personal needs but will not provide 24-hour provision in the ED settings.

Please note that this post is subject to funding currently to March 2025, and therefore, should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.

Benefits:

Barnardo's offers a range of benefits, including 26 days annual leave plus bank holidays, increasing after 5 years of service, and access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's.

We are committed to creating equality of opportunity in the workplace and supporting people to manage their work-life balance.

Please refer to the skills, knowledge, and experience you have in relation to the Additional Information sheet, Person Specification, and Job Description when completing your application.

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