Service Operations Manager
2 days ago
Company Overview: Infinity Recruitment Consultancy Limited is seeking a highly skilled Service Controller to join their team on a full-time permanent basis.
Salary and Benefits: The successful candidate can expect a competitive salary of £30,000 per annum, plus 22 days paid annual leave, rising with length of service, pension, career progression, O2 Benefits, and more.
Job Description:
- Assigning jobs and assessing work priorities: As a Service Controller, you will be responsible for allocating tasks to the field engineering team and ensuring that works are completed to schedule.
- Providing feedback and performance analysis: You will provide regular feedback to managers on service planning and overall performance, helping to identify areas for improvement.
- Organizing workloads and managing job cards: Efficiently organizing the service engineers' workloads and raising job cards will be key to your success in this role.
- Communicating with customers and resolving issues: You will update customers on repairs, conduct monthly stock checks, and deal with warranty claims in a timely and professional manner.
- Managing internal processes and administration: Managing internal invoicing and general supporting administration, along with other ad hoc duties, will be an essential part of this role.
Required Skills and Qualifications: To be considered for this role, it is essential that you have experience as a service controller or an experienced service engineer looking to transition into an office-based role. Automotive/machinery industry service experience is also required.
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Operational Services Manager
4 weeks ago
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