Operational Services Manager

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands Full time
Job Overview

An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as a Junior Operational Services Manager within the Imaging Department. This post offers an excellent opportunity for an individual wishing to gain exposure to a wide range of operational issues as well as staff management.

The post holder will be expected to deal with complaints, Datix, the production and management of SOPs, and ensure staff are compliant with Stat & Mand training and conducting PDRs when required.

Main Duties of the Job

The Junior Operational Services Manager (JOSM) will be responsible for assisting with the day-to-day administration and operational management support for Main Reception Areas and Help Desk within the Imaging Directorate at Royal Stoke and County Hospital. The JOSM will work closely with both the Operational Services Managers (OSMs) as well as linking in when required with the Senior Operational Services Manager (SOSM) to ensure a high standard of service delivery in line with national and local targets.

The post holder will be required to prioritise workload to ensure deadlines and targets are met and to challenge current working practices positively, promoting a culture of transformation and continuous improvement.

Key Responsibilities
  • Assist with the day-to-day administration and operational management support for Main Reception Areas and Help Desk.
  • Work closely with Operational Services Managers and Senior Operational Services Manager to ensure a high standard of service delivery.
  • Prioritise workload to ensure deadlines and targets are met.
  • Challenge current working practices positively, promoting a culture of transformation and continuous improvement.
Person Specification
  • Minimum of 3 GCSEs / O levels (Band AC) to include Maths & English or equivalent.
  • IT skills at an advanced level NVQ Level 3 in admin/clerical/customer service related area.
  • ECDL / other IT qualification.
Experience
  • Computerised systems with the ability to use the Microsoft package.
  • Minimum of one year's experience of dealing with patients/public/customers, either face to face or via the telephone, on a daily basis.
Knowledge, Skills and Training
  • Excellent standard of literacy and numeracy.
  • Data inputting and IT systems.
Personal Qualities
  • Ability to work under pressure and tight deadlines.
  • Excellent interpersonal skills and telephone manner.
  • Ability to travel and enthusiasm.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.



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