IT Support Specialist

4 days ago


London, Greater London, United Kingdom Reed Technology Full time

We are seeking a skilled and reliable IT Support Specialist to join our team at Reed Technology in Croydon. This role offers an excellent opportunity for career growth and development in the IT sector, with full training and support provided.

Key Responsibilities:
  1. Provide technical support to clients via phone and email, resolving basic issues and escalating when necessary.
  2. Log, monitor, and manage service requests within our ticketing system, ensuring timely resolution.
  3. Guide clients through troubleshooting steps and provide advice on usage, configurations, and best practices.
  4. Liaise with internal teams to coordinate resolutions for complex issues.
  5. Consistently ensure client satisfaction and strive to deliver high-quality support.
Estimated Salary: £25,000 - £28,000 per annum

This role requires strong communication skills, a willingness to learn, and some foundational IT skills. Ideal candidates will possess excellent spoken and written English, with a professional and friendly communication style.



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