Workforce Enablement CMS Lead

2 weeks ago

London, Greater London, United Kingdom International SOS Full time
About the Role

International SOS is seeking a highly skilled Workforce Enablement CMS Lead to oversee our Content Management System (CMS), Salesforce Knowledgebase, and onboarding processes for our operations teams. This individual will be responsible for creating and maintaining high-quality assets, including Job Aids, FAQs, and self-serve training materials, to enhance the skills and knowledge of our workforce.

Key Responsibilities
  • Set up, configure, and manage Content Management Tools, including governance and oversight of content in LMS (360), Salesforce CMS, and Knowledgebase.
  • Contribute to the assessment, selection, and ownership of Enablement Tools.
  • Oversee the Content Management System (CMS) to ensure all materials are up-to-date, accessible, organized, and aligned with organizational goals.
  • Be a brand ambassador and ensure assets and communications shared by operations teams align with the latest International SOS brand and messaging standards.
  • Work closely with Learning & Development Managers to oversee our Learning Management System (LMS) and the onboarding process for new workforce members, ensuring they have the necessary resources and support to ramp up quickly.
  • Develop and maintain a library of high-quality Job Aids, FAQs, and self-serve training modules to support continuous learning and development.
  • Utilize best practices in Instructional Design and Adult Learning Theory to create interactive and impactful learning experiences.
  • Work closely with key stakeholders, including Quality, Clinical, and non-clinical operations, Digital innovation team, Data analytics, and Business Process Management to identify content needs and ensure alignment with business objectives.
About You
  • Solid understanding of Salesforce and Learning Management Systems (LMS).
  • Practical experience managing Salesforce Content or Salesforce CRM Content libraries.
  • Proficiency in creating, curating, and managing high-quality content, including documents, images, and multimedia.
  • Experience with integrating content management systems (CMS) with Salesforce as well as integration with an LMS.
  • 5+ years of experience in instructional design, or sales/learning enablement.
  • Proficiency with Content Management Systems and e-learning authoring tools.
Benefits
  • 1 Month discretionary bonus.
  • Private Pension, Private Medical insurance, Life Assurance, and more.
  • Warm, supportive, and open company culture.
  • Structured career development track, with opportunities for progression and advancement.
  • An opportunity to thrive in a global environment.
  • Hybrid working.
  • Birthday holiday and option to purchase additional Leave.
  • We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support.

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