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Contract Management and Performance Officer

2 months ago

Bridgend, Bridgend county borough, United Kingdom South Wales Police Full time

At South Wales Police, we're committed to delivering exceptional service to our community. As a Case Management Officer in our Professional Standards Department, you'll play a vital role in ensuring we meet the highest standards of professionalism and integrity.

The Professional Standards Department is responsible for managing public complaints and internal conduct cases. We're looking for someone with excellent attention to detail, who can navigate complex data and circumstances with ease.

As a Case Management Officer, you'll work closely with our team to investigate and resolve complaints, ensuring that our officers and staff are held to the highest standards. You'll also contribute to the development of policies and procedures to improve our service.

We offer a range of benefits, including learning and development opportunities, flexible working, and a generous pension scheme. If you're passionate about delivering exceptional service and upholding the highest standards of professionalism, we'd love to hear from you.

Key responsibilities:

  • Investigate and resolve public complaints and internal conduct cases
  • Develop and implement policies and procedures to improve our service
  • Work closely with our team to ensure the highest standards of professionalism and integrity

What we offer:

  • Opportunities for learning and development
  • Flexible working arrangements
  • Generous pension scheme
  • Family-friendly policies