Boutique Retail Manager
7 days ago
Job Overview
We are seeking a highly skilled and experienced Retail Store Supervisor to lead our Jo Malone London boutique at Heathrow T4. The ideal candidate will have a proven track record of success in retail management, with a passion for delivering exceptional customer service and driving sales growth.
Key Responsibilities
- Lead and manage a high-performing team of sales associates to achieve sales, customer service, and operational targets
- Develop and implement effective business plans to drive sales growth and improve customer satisfaction
- Provide inspirational and personalized customer service, ensuring a world-class shopping experience for our customers
- Maintain a thorough understanding of our products, including ingredients, benefits, and features
- Collaborate with the wider Jo Malone London team to achieve business objectives and support local initiatives
- Ensure a safe and secure working environment, adhering to company policies and procedures
- Manage store operations, including inventory management, stock control, and cash handling
- Monitor and analyze sales data, identifying trends and opportunities to improve performance
- Stay up-to-date with market trends, competitor activity, and customer feedback to inform business decisions
Requirements
- Proven retail management experience, preferably in cosmetics or luxury goods
- Excellent leadership and coaching skills, with a track record of developing high-performing teams
- Strong business acumen, with the ability to develop and implement effective business plans
- Exceptional customer service skills, with a passion for delivering a world-class shopping experience
- Proven ability to analyze sales data and identify opportunities for improvement
- Strong communication and interpersonal skills, with the ability to work collaboratively with the wider Jo Malone London team
- Ability to work a variable schedule, including days, nights, weekends, and special events
- Previous experience with retail point-of-sale software and inventory management systems
- Proficient in Microsoft Office and able to provide proof of right to live and work in the country if invited to attend for interview
Estee Lauder Companies is an equal opportunities employer, committed to diversity and inclusion in the workplace.
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