Retail Store Leader
2 weeks ago
Role Overview:
We are seeking a motivated Retail Store Leader to join our team at Monsoon Accessorize. The ideal candidate will have a proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team.
Key Responsibilities:
- Manage and develop a team of retail sales assistants, focusing on personal development and customer service excellence.
- Drive the overall performance of the store, exceeding key performance indicators (KPIs) and maintaining a high level of customer satisfaction.
- Implement visual merchandising and window guidelines to maximize commercial opportunities and drive sales within the store.
- Promote and deliver piercing services to customers, working closely with the team to achieve sales targets.
- Foster a positive and inclusive store environment, promoting equality and kindness among team members.
Requirements:
- Proven experience in a retail management role, preferably with Monsoon Accessorize.
- Strong leadership and communication skills, with the ability to motivate and develop a team.
- Excellent customer service skills, with a focus on delivering a high level of customer satisfaction.
- Ability to work varied shifts, including weekends and bank holidays.
- Strong problem-solving skills, with the ability to make decisions and take ownership of store operations.
Benefits:
- Competitive salary and bonus scheme.
- Generous staff discount across all Monsoon brands.
- Additional day's holiday to celebrate your birthday.
- Opportunities for career development and progression within the company.
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