Retail Store Leader

2 weeks ago


Longford, Telford and Wrekin, United Kingdom MONSOON Full time

Role Overview:

We are seeking a motivated Retail Store Leader to join our team at Monsoon Accessorize. The ideal candidate will have a proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team.

Key Responsibilities:

  • Manage and develop a team of retail sales assistants, focusing on personal development and customer service excellence.
  • Drive the overall performance of the store, exceeding key performance indicators (KPIs) and maintaining a high level of customer satisfaction.
  • Implement visual merchandising and window guidelines to maximize commercial opportunities and drive sales within the store.
  • Promote and deliver piercing services to customers, working closely with the team to achieve sales targets.
  • Foster a positive and inclusive store environment, promoting equality and kindness among team members.

Requirements:

  • Proven experience in a retail management role, preferably with Monsoon Accessorize.
  • Strong leadership and communication skills, with the ability to motivate and develop a team.
  • Excellent customer service skills, with a focus on delivering a high level of customer satisfaction.
  • Ability to work varied shifts, including weekends and bank holidays.
  • Strong problem-solving skills, with the ability to make decisions and take ownership of store operations.

Benefits:

  • Competitive salary and bonus scheme.
  • Generous staff discount across all Monsoon brands.
  • Additional day's holiday to celebrate your birthday.
  • Opportunities for career development and progression within the company.

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