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Practice Business Manager
2 months ago
We are seeking an accomplished and versatile Business and Finance Manager to lead our successful medical practice teams at Park Lane Practice and Phoenix Surgery.
Key Responsibilities- Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Functional management of all clinical and administrative staff.
- Direct line management of the following staff: Assistant practice manager, Practice Coordinator, Medical Secretaries, admin team.
- Manage the recruitment and retention of staff; develop, implement and embed an effective succession plan.
- Establish, review and regularly update Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed.
- Develop, implement and embed an effective staff appraisal process.
- Implement effective systems for the resolution of disciplinary and grievance issues.
- Maintain an effective overview of HR legislation.
- Manage the financial elements of the practice, including budgets, petty cash, etc. seeking to maximise income and reduce expenditure.
- Manage contracts for services cleaning, gardening, window cleaning etc.
- Maintain an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
- Briefing partners on all financial matters, including forecasting.
- Manage and process partners drawings, PAYE and pensions for practice staff.
- Ensure the practice has appropriate insurance cover.
- Develop, implement and embed an efficient business resilience plan (BRP).
- Coordinate the reviewing and updating of all practice policies and procedures.
- Lead change and continuous improvement initiatives; coordinate all projects within the practice.
- Coordinate and lead the compilation of practice reports and the practice development plan (PDP).
- Ensure the team reach QOF targets (supported by the nursing and administrative leads).
- Manage the procurement of practice equipment, supplies and services.
- Adept a strategic approach to the management of all patient services matters.
- Develop, implement and embed an effective communication strategy (internal and external).
- Ensure the practice maintains compliance with its NHS contractual obligations.
- Actively encourage and promote the use of patient online services.
- Liaise at external meetings as required.
- Market the practice appropriately.
- Support the management of the Patient Participation Group.
- Support the management of all complaints.
- Manage the premises, including health and safety aspects such as risk assessments and mandatory training.
- Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
- Active member of the Brunel Health Group and Primary Care Networks.
- Education to degree level in healthcare or business.
- Good standard of education with excellent literacy and numeracy skills.
- Leadership and/or Management Qualification.
- Experience in a management role in General Practice and healthcare setting with excellent communication and leadership skills.
- Experience of managing accounting procedures, budget, cash flow forecasting, payroll and NHS pensions.
- Experience of managing large multidisciplinary teams.
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
- Relevant health and safety experience.
- Experience of chairing meetings, producing agendas and minutes.
