Service Desk Operations Coordinator

3 weeks ago


Lichfield, United Kingdom CV Bay Ltd Full time

**About CV Bay Ltd**

We are a family-run business with over 40 years of experience in the service and maintenance of commercial refrigeration equipment. Our reputation has allowed us to grow from strength to strength, owning a group of companies across the Midlands.

**Job Description**

As our new Service Co-ordinator, you will be the first point of call for our service engineers and clients. Your key responsibilities will include:

  • Allocating work to our experienced service engineers
  • Managing emails and telephone call enquiries
  • Ordering parts and ensuring efficient administration processes
  • Keeping clients up to date on job progress and completion
  • Chasing up jobs to ensure timely assignment and completion
  • Processing job sheets, quotes, and purchase orders

**Requirements**

To succeed in this role, you will need:

  • Previous experience working on a service desk
  • Excellent communication and customer skills
  • Able to work well in a team environment
  • Proficiency in IT systems

**Estimated Salary:** £24,000 - £28,000 per annum

The successful candidate will enjoy a 40-hour week, Monday to Friday, with a company pension and 20+8 days holiday per year. We offer a supportive work environment and opportunities for growth and development.



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