Service Desk Support Specialist

3 weeks ago


Lichfield, Staffordshire, United Kingdom CV Bay Ltd Full time

**Role Summary**

We are seeking an experienced Service Desk Support Specialist to join our team at CV Bay Ltd. As a Service Desk Support Specialist, you will provide critical support to our service engineers and clients, ensuring seamless delivery of our services.

Your key responsibilities will include:

  • Allocating work schedules for our service engineers
  • Responding to client inquiries via email and phone
  • Coordinating procurement of spare parts
  • Updating clients on the status of their jobs
  • Ensuring all administrative tasks are completed efficiently

**Requirements**

To succeed in this role, you will need:

  • Previous experience working on a service desk or similar environment
  • Excellent communication and customer service skills
  • Able to work well under pressure and as part of a team
  • Strong IT skills

**What We Offer**

We offer a competitive salary of up to £27,000 per annum, depending on experience, plus a comprehensive benefits package including a 40 hour week, company pension scheme, and 20+8 holiday entitlement.



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