Service Desk Support Specialist
3 weeks ago
**Role Summary**
We are seeking an experienced Service Desk Support Specialist to join our team at CV Bay Ltd. As a Service Desk Support Specialist, you will provide critical support to our service engineers and clients, ensuring seamless delivery of our services.
Your key responsibilities will include:
- Allocating work schedules for our service engineers
- Responding to client inquiries via email and phone
- Coordinating procurement of spare parts
- Updating clients on the status of their jobs
- Ensuring all administrative tasks are completed efficiently
**Requirements**
To succeed in this role, you will need:
- Previous experience working on a service desk or similar environment
- Excellent communication and customer service skills
- Able to work well under pressure and as part of a team
- Strong IT skills
**What We Offer**
We offer a competitive salary of up to £27,000 per annum, depending on experience, plus a comprehensive benefits package including a 40 hour week, company pension scheme, and 20+8 holiday entitlement.
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