Customer Service Liaison
5 days ago
Main Responsibilities:
- Deliver outstanding customer service at all times
- Understand and address customer queries efficiently
- Verify and update customer information on our CRM system
- Offer proactive solutions to customer issues
- Escalate cases to the 2nd line management team when necessary
- Take ownership of customer experiences and ensure follow-through
- Work with a high degree of accuracy
Requirements:
- Ability to learn new systems and procedures
- Proficiency in computer skills, including internet and email usage
- Excellent listening and communication skills
- Positive attitude and enthusiasm
- Strong organizational skills
- Flexibility and resilience
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