Customer Service Representative

3 weeks ago


Loughborough, Leicestershire, United Kingdom Fusion Lifestyle Full time
Customer Service Advisor

Fusion Lifestyle is seeking a highly skilled and customer-focused Customer Service Advisor to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, ensuring a positive and welcoming experience for our customers.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage the customer database, driving membership sales and promoting our services to customers.
  • Process transactions, manage cash handling, and maintain accurate records.
  • Assist with lead generation, sales, and customer retention initiatives.
  • Conduct basic record keeping tasks, such as temperature checks and wastage records.
  • Present and sell food and drink stock to customers in a friendly, efficient, and timely manner.
  • Fill and replenish food and drink displays, ensuring all displays are presented, merchandised, and priced in line with established standards.
  • Receive, store, and rotate food and drink deliveries.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic numerical and written skills, with the ability to process transactions accurately.
  • Flexibility and adaptability, with a 'can-do' attitude and a solutions-focused approach.
  • Previous experience in a customer-facing role, preferably in a leisure or hospitality environment.
What We Offer:

Fusion Lifestyle offers a competitive rate of pay, attractive employee benefits, and opportunities for training and development. We provide a supportive and inclusive work environment, with a focus on employee well-being and career progression.

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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