Technical Helpdesk Specialist

1 week ago


Southampton, Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Dynamite Recruitment Solutions Ltd is seeking a Technical Helpdesk Specialist to join their team. As a key member of the support team, you will be responsible for providing top-notch assistance to customers with complex technical issues and escalations.

The ideal candidate will have at least 2 years of experience in a technical helpdesk support role, with a strong understanding of software-related issues and excellent customer service skills. In addition to this, they should be self-motivated, able to manage their workload effectively, and possess good time management skills.

The successful candidate will work closely with 3rd party suppliers to resolve issues efficiently and effectively. They will also provide regular updates to relevant parties and collaborate with the team to ensure seamless customer support.

This is a fantastic opportunity for someone who is looking to take their career to the next level. If you are a motivated individual with a passion for delivering exceptional customer service, we want to hear from you

Key Responsibilities:
- Troubleshoot and resolve complex technical issues and escalations
- Liaise with customers to understand their needs and provide tailored solutions
- Work closely with 3rd party suppliers to resolve issues efficiently
- Provide regular updates to relevant parties

Requirements:
- At least 2 years of experience in a technical helpdesk support role
- Strong understanding of software-related issues
- Excellent customer service skills
- Self-motivated and able to manage workload effectively
- Good time management skills

What We Offer:
- Competitive salary of £25,000 - £35,000 per annum
- Opportunity to work with a dynamic and supportive team
- Collaborative and inclusive work environment
- Ongoing training and development opportunities

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