Helpdesk and Technical Support Professional
2 weeks ago
PDI Technologies is seeking an experienced Customer Support Analyst II to join our PDI POS Solutions Support team. As a key member of our team, you will provide high-touch customer service and sustained technical support to our customers.
Your responsibilities will include:
- Providing second-level support to external customers and partners
- Answering incoming calls and responding to inbound communication on cases
- Performing detailed investigation, analysis, and resolution of issues
- Participating in functional and technical training and knowledge transfer
To be successful in this role, you'll need:
- 2+ years of experience in technical helpdesk support
- Technical skills in SQL and database management
- Working knowledge of Windows operating systems from Windows 7 onwards
- Exceptional customer service skills
Benefits and Working Arrangements:
The role offers a competitive salary and benefits package, as well as a hybrid working arrangement. You will work on a rotating shift basis, 4 days on/4 days off, covering Monday to Sunday, 06:00 to 23:00, based at our office in Southampton, UK.
Estimated Salary:
Approximately £35,000 - £45,000 per annum, depending on experience.
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