Helpdesk and Technical Support Professional

2 weeks ago


Southampton, Southampton, United Kingdom PDI Technologies Full time

PDI Technologies is seeking an experienced Customer Support Analyst II to join our PDI POS Solutions Support team. As a key member of our team, you will provide high-touch customer service and sustained technical support to our customers.

Your responsibilities will include:

  • Providing second-level support to external customers and partners
  • Answering incoming calls and responding to inbound communication on cases
  • Performing detailed investigation, analysis, and resolution of issues
  • Participating in functional and technical training and knowledge transfer

To be successful in this role, you'll need:

  • 2+ years of experience in technical helpdesk support
  • Technical skills in SQL and database management
  • Working knowledge of Windows operating systems from Windows 7 onwards
  • Exceptional customer service skills

Benefits and Working Arrangements:

The role offers a competitive salary and benefits package, as well as a hybrid working arrangement. You will work on a rotating shift basis, 4 days on/4 days off, covering Monday to Sunday, 06:00 to 23:00, based at our office in Southampton, UK.

Estimated Salary:

Approximately £35,000 - £45,000 per annum, depending on experience.



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