Care Coordinator Scheduler
1 week ago
Job Title: Care Coordinator Scheduler
Home Instead is seeking a highly motivated and organized individual to join our operational support team as a Care Coordinator Scheduler. This exciting full-time opportunity involves coordinating schedules and providing daily operational support to our team of Care Professionals who deliver home care services.
Key Responsibilities:
- Coordinate schedules for Care Professionals providing home care services.
- Work across multiple IT systems to deliver results.
- Monitor and respond to alerts.
- Answer telephone enquiries from Care Professionals, clients, and their families, and health and social care professionals.
- Maintain accurate records in line with company expectations.
- Monitor and review resources and staffing levels to ensure safe and effective scheduling of visits.
- Work with senior managers to improve the quality of service where necessary.
- Conduct client and Care Professional introductions when required.
- Participate in out-of-hours on-call duties on a rota basis.
Requirements:
- Experience in scheduling or managing rotas in any industry.
- Experience working with customers and/or managing staff.
- Attention to detail and excellent organizational skills.
- Excellent communication skills with the ability to build trusting professional relationships with colleagues and customers.
- Experience and confidence using technology, with the ability to learn and adapt to new technologies.
- A highly resilient attitude with a 'can-do' approach to providing the best possible service to our Care Professionals and clients.
- Great problem-solving skills, with the ability to be creative and use initiative.
- A friendly and calming telephone manner.
- A full driving license and access to a reliable vehicle.
Additional Information:
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure, with the cost covered by the Company.
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