Care Coordinator Scheduler

4 weeks ago


Southport, Sefton, United Kingdom Home Instead Full time

Job Title: Care Coordinator Scheduler

Home Instead is seeking a highly motivated and organized individual to join our operational support team as a Care Coordinator Scheduler. In this role, you will be responsible for coordinating schedules and providing daily operational support to our team of care professionals who deliver home care services.

Key Responsibilities:

  • Daily scheduling of care professionals providing home care services.
  • Working across multiple IT systems to deliver results.
  • Monitor and respond to alerts.
  • Answer telephone enquiries from care professionals, clients, and their families, and health and social care professionals, taking prompt follow-up actions as necessary.
  • Maintain accurate records in line with company expectations.
  • Monitor and review resources and staffing levels to ensure safe and effective scheduling of visits.
  • Work with senior managers to make improvements to quality of service where necessary.
  • Conduct client and care professional introductions when required.
  • Participate in out-of-hours on-call duties on a rota basis.

Requirements:

  • Experience in scheduling or managing rotas in any industry, be that social care, hospitality, event management, travel, or transport.
  • Experience working with customers and/or managing staff.
  • Attention to detail and excellent organizational skills.
  • Excellent communication skills with the ability to build trusting professional relationships with colleagues and customers.
  • Experience and be a confident user of technology, be very familiar with Microsoft Office, with the ability to learn and adapt to new technologies where appropriate.
  • A highly resilient attitude with a 'can-do' approach to providing the best possible service to our care professionals and clients.
  • Great problem-solving skills, be creative, and able to use your initiative.
  • A friendly and calming telephone manner.
  • A full driving license and access to a reliable vehicle.

Additional Information:

We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure, the cost of which is covered by the Company.



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