Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Adviser. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and resolving queries in a timely and professional manner.
Key Responsibilities:- Deliver outstanding customer service and support to our customers, ensuring their needs are met and exceeded.
- Resolve customer queries and issues in a timely and professional manner, providing solutions that meet their needs.
- Work collaboratively with colleagues to achieve team and individual goals, promoting a positive and supportive team culture.
- Stay up-to-date with product and service knowledge, ensuring you can provide accurate and informed advice to customers.
- Contribute to the development and implementation of customer service initiatives, ensuring we continue to deliver exceptional customer experiences.
- A competitive hourly rate of £12.
- A brand new smartphone on an Unlimited data plan.
- An on-target bonus of 25%, paid out monthly based on your store's performance.
- Individual bonus accelerators for high performers.
- Great discounts with our Perks at Work scheme.
- Great training courses and career development opportunities.
- Experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- A willingness to learn and adapt to new situations.
We are a Disability Confident Committed Employer, committed to creating an inclusive and supportive work environment. We value diversity and welcome applications from candidates with disabilities.
We are a dynamic and innovative company, always looking for ways to improve and grow. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.
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